Exchange & Return Policy

 

Exchange & Return Policy

Return by Mail 
We will gladly accept returns for any full-priced items* purchased through JamieJeanBeauty.com upon receiving your items within 30 days of the PURCHASE date.  To ensure a timely refund to your account, please return the item immediately upon deciding that you do not wish to keep the product.  Return shipping and handling fees are the responsibility of the customer.  We regret that we do not refund original shipping costs.  Please follow the simple instructions below:


Mail your JamieJeanBeauty.com return to: 4695 Washtenaw Ave. Studio #9, Ann Arbor, MI 48108


Please Note: Items purchased during any Jamie Jean Beauty promotion are FINAL SALE and may not be returned or exchanged.

Return Refunds and Credits 
We will issue you a full refund to your credit card for the amount of any full-priced item that you return if your return is received by Jamie Jean Beauty within 30 days of the PURCHASE date.  After the allowed return window has passed, you will receive your refund in the form of a store credit. The credit for your returned items cannot be exchanged for cash.  Items purchased during any Jamie Jean Beauty promotion are FINAL SALE and may not be returned or exchanged. 

It takes up to 30 business days to process the return and credit your account, or to issue a store credit.  We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service at JamieJeanBeauty@gmail.com.


Exchanges 
If you prefer, you may exchange your purchase for other Jamie Jean Beauty products.  Items for exchange must be received by Jamie Jean Beauty within 30 days of purchase date.

Please Note:
Items purchased during any Jamie Jean Beauty promotion are FINAL SALE and may not be returned or exchanged.

*Items purchased with a professional discount may be returned for store credit or exchange only.